Purchase confirmation or next steps
You paid successfully but did not receive the expected confirmation, setup instructions, onboarding link, or next-step email.
Purchase Help
Purchase support
Need help with a purchase?
If something did not arrive, a link is not working, you have a billing question, or you are unsure what happens next, send a note and I’ll help you get sorted.
Contact LR Design Company Support
Email support@lrdesigncompany.com. Please allow 1–3 business days for a response.
We can help with
Common purchase questions.
Digital product or download access
A download link is missing, expired, not opening, or you are unsure where to access a digital purchase.
Website Visibility Audit setup
You completed checkout but need help with your Agreement + Intake, onboarding link, required access, or understanding when your project becomes READY.
Billing, cancellation, or refund question
You noticed a billing issue, believe a charge is incorrect, or have a question about cancellation or refund eligibility. Applicable checkout, service-agreement, and refund terms still govern the purchase.
Before you email
Include enough detail for a faster answer.
- Your full name
- The email address used at checkout
- What you purchased
- Approximate purchase date
- A short description of what is happening
- A screenshot of the error, if there is one
Please do not send passwords, full card numbers, banking details, or sensitive login credentials by email.
If account access is needed for a service, use the platform’s official collaborator,
viewer, manager, or admin permissions whenever available.
Response timing
What to expect after you reach out.
Support emails are reviewed during normal LR Design Company business days. Please allow 1–3 business days for a reply. Sending multiple emails about the same issue may make the thread harder to follow, so one detailed message is usually best.
If your question is about the Website Visibility Audit, remember that payment confirmation
alone does not start the 7–10 business-day delivery window. The project becomes READY after
the required agreement, intake, and access/materials are complete.